Returns & Exchanges - PAZZION AU & NZ | Women’s Shoes & Bags

RETURN & EXCHANGE

What are the requirements before I can make a return/refund request?

We allow for returns and refunds, but do not offer exchanges. If you'd like a different item/size, we suggest placing a new order.

All returned item(s) must be in its original brand new condition and original packaging; with the original tags and invoice. Item(s) which exhibit signs of wear are not eligible for return. PAZZION reserves all rights to inspect the condition of the item prior to any return or refund. In the event of a dispute, PAZZION’s decision shall be final.

You may drop us an email at customercare@pazzion.com or call us at +65 6742 1211 (Monday – Friday, 9am – 5pm) if you require further assistance pertaining to your case. We will be glad to assist you with it!

*Online refunds will not be entitled for sale items.

	CHANGE SIZE/STYLE	REFUNDS
REGULAR PRICED ITEMS	NO	YES
ONLINE EXCLUSIVE ITEMS	NO	YES
SALE ITEMS	NO	NO
SHOE-CARE AND LIFESTYLE ITEMS	NA	NO

What is the duration for me to make a valid return/refund request for my online order?

All requests for online return/refund in Australia must be made within 30 days from the received date.

How do I make my online returns/refund?

Follow these steps to initiate a return:

Step 1: Log into our return helper portal here.

Step 2: Input your Order ID (e.g #AN1234) and the email address used for your purchase.

Step 3: Choose the item(s) you wish to return.

Step 4: Select the reason(s) for the return and upload images of the item(s) - front and back of the items

Step 5: Review and verify your details.

Step 6: Select your shipping mode. Please note that all shipping and handling charges are to be borne by the customer. The amount charged is a pre-authorized charged. It will be fully charged once PAZZION have approved your return RMA. Should there be rejection or no form of action from PAZZION, the pre-authorized amount will be released back to your account.

Step 7:

• Once your return request is submitted, PAZZION will review it according to our return policy.
• If approved, you will receive a return label via email. Please pack the item(s) and bring along with the return label to your nearest Post Office.
• If your return request is not approved, our customer service team will contact you within 2-3 business days.

All returns in Australia must be shipped to the below address only after receiving approval with return labels. Please do not send your return before approval.

RETURN HELPER (RHSG043)

9 Mosrael Place

Rowville, VIC 3178

Australia

You may drop us an email at customercare@pazzion.com or call us at +65 6742 1211 (Monday – Friday, 9am – 5pm) if you require further assistance pertaining to your case.

Are returns and exchanges allowed during sales promotional event?

During our sales event, please note the following temporary adjustments to our returns and exchanges policy:

Order Cancellations: Orders placed during sales events cannot be canceled once confirmed.

Exchanges: We are unable to process exchanges on items before they are shipped. If a different item or size is needed, we encourage you to place a new order with the correct item. Once your original item has arrived, you may initiate a return following our standard returns process.

How will I get my refund?

Once your return item(s) arrive at our local Australia warehouse, they will be shipped to Singapore for processing, which may take approximately 10 – 14 business days.

Upon arrival in Singapore, your return will undergo an inspection to ensure it meets our return and exchange policy. This process can take up to 3 business days.

Once approved, your refund will be processed using the original payment method. Please allow 7 – 14 business days for the refund to be reflected in your statement.

For returns made during sales promotional events, please note that the approval and refund process may take longer than usual.

What will happen if my order includes vouchers/discounts?

If a refund causes the order to fall below the minimum spend required for a voucher or discount, the full value of the voucher or discount will be deducted from the refund.